Refund Policy
Due to the digital nature of our products, all sales are final. Please read this policy before purchasing.
Last updated: October 2026
In short
A plain-language summary. The full text below is what actually applies.
- All sales are final — digital files can't be returned
- If a file is broken or missing, open a ticket — I'll repair or replace it
- Custom work is non-refundable once development starts
- Please ask your questions before you buy
Final Sale Policy
All purchases made on Scar52UEFN are final once a payment is confirmed and access to digital content is granted: no refunds or returns. A broken or missing file is repaired or replaced free of charge (see “If Something Is Broken”).
Why We Cannot Offer Refunds
Digital products are delivered instantly and cannot be "returned" in the traditional sense:
- Files are downloadable immediately after payment confirmation.
- There is no way to verify that a buyer has not retained copies after a refund.
- This policy protects the integrity of our intellectual property and creator earnings.
Custom Work — Non-Refundable
For custom commissions (Custom Map and Custom Assets), the no-refund policy is especially strict:
- All deposits and full payments for custom work are non-refundable.
- Development costs are incurred from the start of any commission.
- If a project is cancelled mid-development, no refunds will be issued for work already completed.
The only exception: if I cannot complete the order for my own reasons, the unworked part is refunded, and any work already delivered stays yours.
If Something Is Broken
If a file is corrupted, missing, or does not match its description, open a ticket. I will repair or replace it at no cost, for as long as the product is on sale. Refunds are not issued — but you will not be left with a file that does not work.
Chargebacks
Please open a ticket before starting a chargeback or a payment dispute. I reply within a day and fix most problems on the spot. A chargeback filed without contacting me first may result in account suspension, and fraudulent ones are pursued.
Before You Purchase
We encourage you to review product descriptions, screenshots, and license terms before completing a purchase. If you have any questions, please contact us on Discord before buying.